The following terms and conditions are set out to help all parties be aware of and clear about the services provided for their wedding day and the responsibilities of all parties involved. Weddings are filmed as they happen with no retakes normally possible. It is this spontaneity that makes them so special and memorable.
Deposit/Payment
- A non-refundable deposit of RM400 is required to secure a booking.
- Full payment of the remaining balance is required 7 days before the wedding date.
Cancellation
- All cancellations must be in writing (email or letter).
- Should, for whatever reason, you have to cancel the booking the following charges will be applicable:
- less than 30 days before the wedding date the full balance is chargeable and the non-refundable deposit retained.
Health and Safety
- We will work with Health and Safety issues in mind and reserve the right not to film in dangerous or unsafe situations.
Editing
- If there is any particular music you would like to be included in your film please let us know before your wedding day. We will advise you if there are any particular issues with your choice. If no specific music is requested we will choose appropriate music.
- We aim to have a copy of the final film available for you within 90 days of your wedding day. However, this is only a guide as a quality product is important for both us and you.
- You must notify us in writing (email or letter) within 7 days of receipt of the final DVD/BluRay/USB of any faults or playback issues and we will make every reasonable attempt to resolve them. Should we not hear from you within 7 days we will assume you are happy with the DVD/BluRay/USB.
Promotional material
- We reserve the right to display parts of your video on our website and other media formats (facebook and instagram).